Hello, I'm
Omana Dhareshini
Welcome to my online résumé. I’m a creative person providing forward-thinking out-of-the-box solutions for your business challenges.
Experience
ByteDance (TikTok)
May 2022 | Sampling Quality Assurance
- Achieved more than 97% accuracy on a weekly basis (individual), and 98% accuracy month-on-month overall for the team.
- Graduated from the “Train the Trainer” course at ByteDance.
- Handled Malaysia (MY) Live Videos by providing analysis of errors and feedback.
- Worked with cross functional teams to align policy understanding of QA and Moderators.
- Provided support on-call for Policy or Quality related questions on an ad-hoc basis.
- Identified potential errors or different alignment in policies or SOPs and discussed with the operations team on better alignment.
- In charge of handling escalations within team members, assigning tasks on a daily basis and also handling certain project queues in MY Live.
TDCX Malaysia
July 2020 - Apr 2022 | Verified Operations Specialist
- Took on new projects with Airbnb with fast moving targets and tight turnaround times on a regular and repeated basis.
- Provided structured feedback and recommendations for process improvements from time to time.
- Carried out project employee engagement as their President.
Lenovo (Malaysia), Scicom (MSC) Bhd
Apr 2016 - Sept 2019 | Customer Care
- Responded and negotiated a resolution for Lenovo customers who have brought forward a complaint about Lenovo services.
- Responsible for customer satisfaction issues while maintaining and enhancing positive client relationships.
- Coordinate with cross-functional logistics teams in China & India for replacement, return and refund process.
- Proactive in problem identification and resolution along different integrated systems (CRM/SAP/iBase).
- Drove E2E improvement of processes with focus on SLAs, quality and cost-saving.
NOL Global Service Centre Sdn Bhd
Mar 2015 - Feb 2016 | Outbound Documentation Officer
- Processed documents for shipping containers under American President Lines to be cleared by customs throughout Asia Pacific.
Tesco Stores (Malaysia)
Jan 2014 - Nov 2014 | Local Marketing Executive
- Carried out new store launches, defense campaigns, advertising, and organized events.
- Wrote materials for articles and newsletters, and worked with vendors and event agencies for projects and campaigns such as launch parties and marketing events.
- Organized media events and contributed to the overall communication strategy. Worked closely with the CSR team, for their campaigns.
- Liaised with media representatives on a frequent basis for news content.
Education
Inti International University
Bachelors of Mass Communication (Hons)
Graduated December 2014
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